热门问题
?Using the remote monitoring function, the watch cannot automatically call back the phone.
1. Using the remote monitoring function，the watch will call back within 1 minute. The watch will not display or hear the sound of the phone, but the phone can monitor the watch.
2. Poor signal, it is impossible to call back.
?Remote shutdown doesn't work.
The watch can receive the remote shutdown command only when the network is good.
?APP can't record voice；There is no remind sound for APP.
1. Cannot record: need to scan the QR code in the watch to update the APP, and then turn on the microphone switch in the settings.
2. No remind sound: Please turn on the notification sound in the settings.
?Watch shows "Unable to connect" or "Error" when dialing.
1. The signal of the watch is very poor, it will prompt an error or cannot connect.
2. The signal of the dialed mobile phone is poor, and the phone cannot be answered.
?Voice chat, the watch cannot receive the voice, or the mobile phone cannot receive the voice, or sometimes it is received but the voice cannot be turned on?
1. Only when the network is good, the voice can be sent and received normally, otherwise there will be failure or delay.
2. Failure to send and receive normally and opening may also be related to the APP. Our APP will be updated regularly. It is recommended that users update the APP regularly.
?The positioning is not accurate, and it is displayed in other cities.
1. The watch without GPS and WiFi is based on the LBS positioning . The positioning error of the LBS positioning is from tens of meters to hundreds of meters.
2. It is possible that the APP displays the last updated positioning information. Go to the outdoor for real-time positioning and calibrate the positioning information.
3. Send an instruction to query the ID to see if the ID is correct and whether it is duplicated with other user IDs.
?Unable to turn on. The watch shows a black screen.
1. When the watch battery is completely exhausted, you need to press the reset button for 3 seconds first. Check whether the charging cable and charger are good, then charge the watch for 10 minutes, and long press the watch power button to see if it can be turned on.
2. If the watch can be turned on but there is no display/black screen, you need to contact the dealer for hardware check and replace the battery or screen.
?After the device is installed and turned on, a lot of text interface appears, or other strange interface
1. Install the device's card into the function mobile phone and close the related settings.
?Device time is not updated
1. Let the device is outdoors, immediately locate in the APP, and use GPS to calibrate the time.
2. Use mobile phone to send two SMS instruction to the device for calibration: pw,123456,ntpservers,121.43.19.219,8089#
pw,123456,timecali#
After the SMS is successfully sent, the device will reply to the phone. Restart the device after replying to the message.
3. Send SMS to reset the time: pw, 123456, time, hour. minute. second, date, year. month. day#
For example: pw,123456,time,10.21.00,date,2014.07.24#
4. If the above SMS is sent successfully but there is no SMS reply, please restart the device and then send it again.
?The dialing from watch can't connected.
1. Check whether the signal display of the SIM card is normal. If it is abnormal, the card may not be installed properly. You can try to install the card again.
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